Refund policy

Return window

We accept return requests within 5 days of delivery (unless otherwise specified).

Return eligibility

To be eligible for a return, items must be:

  • In the same condition you received them

  • Unworn/unused

  • In original packaging (when applicable)

  • Accompanied by proof of purchase

Non-returnable items

Due to the nature of our products, the following items are non-returnable:

  • All cut fabrics

  • Fabric panels

  • Quilt kits

  • Threads

  • Sale items and gift cards

If you have questions about whether your item qualifies, please contact us before sending anything back.

How to start a return

Email us at customerservice@letsmakeit.us with your order number and the reason for the return. If your return is accepted, we’ll send instructions for where to send your package.

Items sent back without first requesting a return will not be accepted.

Damages, tampering, or missing items

If your order arrives damaged, opened/resealed, or missing items, please follow the instructions in our Shipping Policy and contact us within 24 hours of delivery with the required photos.

Exchanges

The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is accepted, place a new order.

Refunds (customer choice for approved claims)

Once your return is received and inspected, we’ll notify you whether it’s approved.

If approved, you may choose:

  • A refund to your original payment method, or

  • Store credit for the purchase amount

Please allow up to 30 days for claims to be approved from the shipper and 5–10 business days for refunds to process after approval (timing can vary by payment provider).

Policy updates

Policy is subject to change without notice.