FAIR, CLEAR & CAREFULLY PREPARED

Shipping without surprises.

Here is the short version. Full policy details follow below.
01

Prepared with care

Every order is hand prepared in Ohio. Fabric is measured, precision cut, inspected, wrapped, and securely packaged.

02

Clear timing

Most orders ship in 2–5 business days. Holidays, promotions, and high-volume periods may take longer.

03

Fair checkout rates

Shipping rates are calculated at checkout using the destination and order value. Carrier delivery dates are estimates, not guarantees.

04

Tracking included

When the parcel leaves us, tracking information is sent to the email used at checkout.

05

International clarity

We ship to Canada, the UK, Australia, and New Zealand. Customs, VAT, GST, import, or brokerage fees are the customer’s responsibility.

06

Help when needed

For damage, tampering, or missing contents, contact us within 24 hours and keep the package, label, packing materials, and photos.

Shipping somewhere else?Contact us before ordering and we’ll tell you what is possible.
customerservice@letsmakeit.us

Shipping policy

Shipping Policy

Every Order Matters

At Let's Make It!, every order is prepared with the same care we'd want for our own quilting projects.

Your fabrics are carefully measured, precision cut, individually inspected, thoughtfully wrapped, and securely packaged by hand in our Ohio quilt shop. We take pride in making sure every order arrives in beautiful condition and is ready for your next creative project.

Because quality matters to us, we never rush the cutting or packaging process.


Where We Ship

We proudly ship throughout the United States, as well as to the following international destinations:

  • Canada
  • United Kingdom
  • Australia
  • New Zealand

If your country is not listed, please contact us before placing an order. We hope to expand to additional countries as we continue to grow.


Processing Time

Because many of our fabrics are cut especially for your order, most orders ship within 2–5 business days.

We carefully prepare every shipment to ensure your fabrics arrive beautifully packaged and ready for your next project.

During holidays, special promotions, or periods of unusually high order volume, processing may take a little longer. We appreciate your patience while we prepare your order with the attention it deserves.


Shipping Rates

Shipping charges are calculated at checkout based on your delivery destination and order value.

Our goal is to offer straightforward, fair shipping rates while ensuring your order arrives safely and beautifully packaged.


Delivery Estimates

Delivery times shown at checkout are estimates provided by the shipping carrier and are not guaranteed.

Once your package leaves our shop, delivery times are beyond our control and may occasionally be affected by weather, customs processing, holidays, carrier delays, or other unforeseen circumstances.


Tracking

Once your order ships, you'll receive a shipping confirmation email containing your tracking information.

International tracking updates may vary after a package reaches the destination country, depending on the local postal service.


International Orders

We currently ship internationally to Canada, the United Kingdom, Australia, and New Zealand.

International customers are responsible for all customs duties, VAT, GST, import taxes, brokerage fees, or other charges imposed by their country.

These fees are not included in your purchase price or shipping charges and are collected, when applicable, by your country's customs authority.

If an international shipment is refused because customs fees or import taxes are not paid, any return shipping charges, customs fees, or carrier fees assessed to us will be deducted from any applicable refund.

Please note that customs inspections may occasionally delay delivery. Unfortunately, these delays are outside of our control.


Shipping Issues

Damaged, Tampered, or Missing Items

We take packing accuracy very seriously.

Every order is carefully packed, and we photograph both the contents before packaging and the sealed package before shipment.

Please inspect your package immediately upon delivery.

If your shipment arrives:

  • Damaged
  • Opened
  • Resealed
  • Missing items
  • Showing signs of tampering

please contact us within 24 hours of delivery.

To help us investigate the issue and satisfy carrier insurance requirements, please provide clear photos of:

  • The outside of the package (all sides)
  • The shipping label
  • Any visible damage or signs of tampering
  • All packing materials
  • All items received, laid out clearly

Please Keep All Packaging

Please do not discard the shipping box, bubble mailer, cardboard inserts, or packing materials until the issue has been resolved.

Shipping carriers frequently require photographs and, in some cases, an inspection before approving an insurance claim.

If packaging is discarded before documentation is provided, we may be unable to file a claim and may not be able to offer a replacement, refund, or store credit.


Resolution of Approved Shipping Claims

If we determine that an error occurred on our end, or if a carrier insurance claim is approved, you may choose one of the following (subject to product availability):

  • Replacement of the same item
  • Refund to your original payment method
  • Store credit

If the item is no longer available, we'll gladly provide either a refund or store credit.


Incorrect Addresses or Refused Deliveries

Please carefully verify your shipping address before completing your order.

Orders returned because of:

  • An incorrect or incomplete shipping address
  • An undeliverable address
  • A refused shipment
  • Failure to claim an international package

may require additional shipping charges before they can be reshipped.

For international orders, any customs fees, return postage, or carrier charges assessed to us may be deducted from any applicable refund.


Questions?

We're always happy to help.

If you have any questions about shipping, please contact us at:

customerservice@letsmakeit.us


Our Promise

We believe ordering fabric should be just as enjoyable as sewing with it.

Every package is prepared with the same care and attention we would give if we were sending fabric to a friend. From the moment your order is cut to the moment it's carefully wrapped and shipped, our goal is for it to arrive safely, beautifully packaged, and ready to inspire your next project.

Thank you for supporting our family-owned small business. Every order truly means the world to us.

Happy quilting!

— Todd & Maria
Let's Make It!