Shipping policy
Shipping Policy
Every Order Matters
At Let's Make It!, every order is prepared with the same care we'd want for our own quilting projects.
Your fabrics are carefully measured, precision cut, individually inspected, thoughtfully wrapped, and securely packaged by hand in our Ohio quilt shop. We take pride in making sure every order arrives in beautiful condition and is ready for your next creative project.
Because quality matters to us, we never rush the cutting or packaging process.
Where We Ship
We proudly ship throughout the United States, as well as to the following international destinations:
- Canada
- United Kingdom
- Australia
- New Zealand
If your country is not listed, please contact us before placing an order. We hope to expand to additional countries as we continue to grow.
Processing Time
Because many of our fabrics are cut especially for your order, most orders ship within 2–5 business days.
We carefully prepare every shipment to ensure your fabrics arrive beautifully packaged and ready for your next project.
During holidays, special promotions, or periods of unusually high order volume, processing may take a little longer. We appreciate your patience while we prepare your order with the attention it deserves.
Shipping Rates
Shipping charges are calculated at checkout based on your delivery destination and order value.
Our goal is to offer straightforward, fair shipping rates while ensuring your order arrives safely and beautifully packaged.
Delivery Estimates
Delivery times shown at checkout are estimates provided by the shipping carrier and are not guaranteed.
Once your package leaves our shop, delivery times are beyond our control and may occasionally be affected by weather, customs processing, holidays, carrier delays, or other unforeseen circumstances.
Tracking
Once your order ships, you'll receive a shipping confirmation email containing your tracking information.
International tracking updates may vary after a package reaches the destination country, depending on the local postal service.
International Orders
We currently ship internationally to Canada, the United Kingdom, Australia, and New Zealand.
International customers are responsible for all customs duties, VAT, GST, import taxes, brokerage fees, or other charges imposed by their country.
These fees are not included in your purchase price or shipping charges and are collected, when applicable, by your country's customs authority.
If an international shipment is refused because customs fees or import taxes are not paid, any return shipping charges, customs fees, or carrier fees assessed to us will be deducted from any applicable refund.
Please note that customs inspections may occasionally delay delivery. Unfortunately, these delays are outside of our control.
Shipping Issues
Damaged, Tampered, or Missing Items
We take packing accuracy very seriously.
Every order is carefully packed, and we photograph both the contents before packaging and the sealed package before shipment.
Please inspect your package immediately upon delivery.
If your shipment arrives:
- Damaged
- Opened
- Resealed
- Missing items
- Showing signs of tampering
please contact us within 24 hours of delivery.
To help us investigate the issue and satisfy carrier insurance requirements, please provide clear photos of:
- The outside of the package (all sides)
- The shipping label
- Any visible damage or signs of tampering
- All packing materials
- All items received, laid out clearly
Please Keep All Packaging
Please do not discard the shipping box, bubble mailer, cardboard inserts, or packing materials until the issue has been resolved.
Shipping carriers frequently require photographs and, in some cases, an inspection before approving an insurance claim.
If packaging is discarded before documentation is provided, we may be unable to file a claim and may not be able to offer a replacement, refund, or store credit.
Resolution of Approved Shipping Claims
If we determine that an error occurred on our end, or if a carrier insurance claim is approved, you may choose one of the following (subject to product availability):
- Replacement of the same item
- Refund to your original payment method
- Store credit
If the item is no longer available, we'll gladly provide either a refund or store credit.
Incorrect Addresses or Refused Deliveries
Please carefully verify your shipping address before completing your order.
Orders returned because of:
- An incorrect or incomplete shipping address
- An undeliverable address
- A refused shipment
- Failure to claim an international package
may require additional shipping charges before they can be reshipped.
For international orders, any customs fees, return postage, or carrier charges assessed to us may be deducted from any applicable refund.
Questions?
We're always happy to help.
If you have any questions about shipping, please contact us at:
Our Promise
We believe ordering fabric should be just as enjoyable as sewing with it.
Every package is prepared with the same care and attention we would give if we were sending fabric to a friend. From the moment your order is cut to the moment it's carefully wrapped and shipped, our goal is for it to arrive safely, beautifully packaged, and ready to inspire your next project.
Thank you for supporting our family-owned small business. Every order truly means the world to us.
Happy quilting!
— Todd & Maria
Let's Make It!
